Welcome to our Frequently Asked Questions page. Many of the questions we receive regarding help messages are answered here. Please check these questions first before submitting a help ticket.

3 Most Recently Added Questions

•   Is the credit card payment system secure? (Added 07/06/2008)
•   Has the July 2008 issue been released? If so I haven't yet received it. What must I do to get that issue? (Added 07/03/2008)
•   I can't download the new issue. I hit the download button and the screen will not open. (Added 07/01/2008)

5 Most Popular Questions

•   I missed a back issue. How do I get access to it again? (Viewed 889 times)
•   I have a subscription. Why has the previous issue gone from my account? (Viewed 853 times)
•   As a subscriber, am I allowed to make a working copy of a pattern, or do I need to stitch the original pattern from the magazine? (Viewed 717 times)
•   Do we receive hardcover magazines through the mail or is this subscription email only? (Viewed 679 times)
•   Are the pictures of the finished products in your magazine in color, or is everything in black and white? (Viewed 663 times)

Back Issues (8)

Questions about accessing and purchasing back issues.

Emails (4)

Questions about receiving our emails and changing your email address.

Logging In (5)

Questions about logging in and passwords.

New Subscribers (17)

Commons questions for those thinking about subscribing

Payment (11)

Questions about payment problems, new subscriptions and renewals.

Printing the Magazine (3)

Questions about printing magazine files.

Viewing the Magazine (12)

Questions about downloading, viewing and opening the magazine files.

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